All you need is any Apple iPhone with iOS 15.0 or higher, or an Android device running Android 10.0 or higher.
Simply search for “DBS digibank CN” from Apple App Store/Huawei App Gallery/vivo App store/OPPO App store/Tencent MyApp(YingYongBao)/Baidu App Gallery(百度手机助手) or scan following QR code to download the App.
Due to compatibility issues that Huawei HarmonyOS NEXT does not support any Android app, including our DBS digibank CN app. If you are using Huawei device with HarmonyOS NEXT version or above, DBS digibank CN service will no longer be supported. If there is any inquiry, please contact your relationship manager or call DBS Customer Service Hotline 4008208988 for help.
All DBS China individual customers who are at least 18 years old can register DBS digibank CN as following:
For existing iBanking Transaction Mode Customers
Simply use your existing DBS iBanking username and password to log in to DBS digibank CN.
For existing iBanking Inquiry Mode Customers
You shall register for DBS digibank CN first to use the service.
You can retrieve your username via DBS digibank CN. Please click “Forgot Username" on the login page to retrieve username.
You can reset your password via DBS digibank CN. Please click “Forgot Login Password" on the login page to reset it.
Please check wireless data of DBS digibank in your device “Settings”, to make sure WLAN and/or Mobile Data enabled.
Please make sure version 4.4.1 or above of DBS digibank installed. Service of previous versions are not available. You can redownload the latest version in Apple App Store/Huawei App Gallery/vivo App store/OPPO App store/Tencent MyApp(YingYongBao)/Baidu App Gallery(百度手机助手)or DBS China public website.
It is suggested to follow tips as below:
If you still cannot receive SMS OTP, please call DBS hotline at 400 820 8988 for help.
Service may not be available if DBS digibank migrated from your previous device. Please uninstall the application and redownload the latest version in Apple App Store Huawei App Gallery/vivo App store/OPPO App store/Tencent MyApp(YingYongBao)/Baidu App Gallery(百度手机助手)or DBS China publicwebsite.
Please ensure that you have updated your DBS digibank CN to the latest version on official App Store/App Gallery.
You may refer to below troubleshooting tips:
If you are still experiencing issues, please contact your relationship manager or call DBS hotline at 400 820 8988.
Please toggle off as shown in the screen. If no toggle off function on homepage, please reach out your relationship manager for help.
Once Peek Balance is enabled, you are able to take a quick view on available balance and latest transaction of the saving account you selected without logging in.
Yes, you have a choice to toggle off “Peek Balance” anytime. Please click “More”-“Peek Balance” after you login digibank, and set up by following the page prompts.
Without performing this setup, Peek Balance will be default as “Toggle Off” status.
Yes. You can enable Face ID on iPhone X or later by following approaches:
For other mobile phones which support Touch ID, you can enable Touch ID to login DBS digibank CN with similar settings.
No, it is required to reset in your new device to enable Face or Touch ID login.
If you have not performed the one-time setup on your mobile phone to enable Face or Touch ID login, you can continue using your username and password to log in to DBS digibank CN.
If you have enabled Face or Touch ID, please click “More”- “Face ID” or “ Touch ID” after you log in to digibank, and disable it by following page prompts.
With IBPS(Internet Banking Payment System), 24/7 CNY Local Transfer from/to DBS is supported.
Customer can select Normal or Instant during CNY Local Transfer out from DBS Bank.
If Beneficiary Bank support IBPS and Transfer Amount per deal within 1 million CNY, transfer will be default as Instant Transfer, normally funds will be arrived in 20 seconds, while the actual arrival time depends on the process of recipient’s bank.
If Beneficiary Bank does not support IBPS or Transfer Amount per deal excess 1 million CNY, only Normal transfer could be supported:
IBPS, the online inter-bank payment liquidation system of People’s Bank of China, is to support 24/7 real time CNY domestic transfer.
You can login DBS digibank CN view and change your transfer limits . If you need to increase your CAP allowed by the Bank, please visit any DBS China branch or contact your relationship manager for details.
The digital certificate uses a secure encryption algorithm to protect your transaction. You can download digital certificate and setup 6 digits Transaction PIN in your phone for DBS digibank CN transaction authentication.
No. Transaction PIN as well as it’s digital certificate will take the role to facilitate transactions which require a higher level of authentication.
A digital certificate is for one person in one mobile only. Therefore, you can download the digital certificate in the new mobile phone and then original Transaction PIN can be used in new device. The digital certification in old mobile phone will be automatically become invalid once you complete redownloading.
Please call DBS Hotline 4008208988 immediately to apply for digital certificate revocation, or you can download the digital certificate in the new mobile phone thus your previous digital certification in lost mobile phone will automatically become invalid.
You can authenticate via SMS One-Time-Password for transactions which do not require a higher level of authentications.
It’s recommended that you use digital certificate and transaction PIN. Once you have completed digital certificate download and transaction PIN setup, all medium risk rated transactions shall by default be authenticated by Transaction PIN as well.
If you delete DBS digibank CN app, revoke the digital certificate or change a mobile phone, please redownload the digital certificate. The original Transaction PIN can be continually used.
The digital certificate can be only downloaded and installed in one mobile phone. The original digital certificate will become invalid in old mobile phone once you complete redownloading in new mobile phone.
Only one digital certificate can be installed in one mobile phone. If there is valid digital certificate in the mobile phone, others cannot download another digital certificate in the same mobile phone.
DBS debit card supports a variety of popular third-party services including WeChat Pay, Alipay, UnionPay, and JD Pay.
DBS debit card binding should be operated through relevant Third-party Payment application(like WeChat App, Alipay App, UnionPay App and JD App).
You can login DBS digibank CN to view and set your limits of third-party payment. Please click “More” – “Debit Card Management” –“Limit and other security management”, set the amount under “Online Payment Limit” and complete the transaction verification by following the page prompts.
If you want to suspend DBS digibank CN, please visit our branch or call DBS hotline at 400 820 8988. Service can be resumed later as per your application.
If you want to cancel DBS digibank CN, please visit our branch or call DBS hotline at 400 820 8988. If you‘d like to re-open DBS digibank CN service, you need to complete online registration in the app.
Customer Service & Complaint
Hotline: 400 820 8988
Customer Service & Complaint
Email: [email protected]
Or have someone contact you