Transaction PIN and it’s Digital Certificate

Frequently Asked Questions

Q1: What is Transaction PIN and Digital Certificate?

The digital certificate uses a secure encryption algorithm to protect your transaction. You can download digital certificate and setup 6 digits Transaction PIN in your phone for DBS digibank CN transaction authentication.

Q2: Do I need to keep DBS physical Secure Device issued for internet banking?

No. Transaction PIN as well as it’s digital certificate will take the role to facilitate transactions which require a higher level of authentication.

Q3: Can I use original Transaction PIN if I changed mobile phone?

A digital certificate is for one person in one mobile only. Therefore, you can download the digital certificate in the new mobile phone and then original Transaction PIN can be used in new device. The digital certification in old mobile phone will be automatically become invalid once you complete redownloading.

Q4: What shall I do if I lost my mobile phone?

Please call DBS Hotline 4008208988 immediately to apply for digital certificate revocation, or you can download the digital certificate in the new mobile phone thus your previous digital certification in lost mobile phone will automatically become invalid.

Q5: Can I use DBS digibank CN without downloading digital certificate in my mobile phone?

You can authenticate via SMS One-Time-Password for transactions which do not require a higher level of authentications.

It’s recommended that you use digital certificate and transaction PIN. Once you have completed digital certificate download and transaction PIN setup, all medium risk rated transactions shall by default be authenticated by Transaction PIN as well.

If you delete DBS digibank CN app, revoke the digital certificate or change a mobile phone, please redownload the digital certificate. The original Transaction PIN can be continually used.

Q6: Can I use Transaction PIN if I have more than one mobile phones?

The digital certificate can be only downloaded and installed in one mobile phone. The original digital certificate will become invalid in old mobile phone once you complete redownloading in new mobile phone.

Q7: Can my family mates use my phone to perform transactions by their own digital certificate and transaction PIN?

Only one digital certificate can be installed in one mobile phone. If there is valid digital certificate in the mobile phone, others cannot download another digital certificate in the same mobile phone.