Dear Valued Customers,
Thank you for your long-standing support and trust in our bank. The service of WeChat service platform for Type II accounts (WeChat official account "星展银行个人在线服务") was discontinued on 31st Dec 2025. If you still hold a Type II account balance or money market fund units, please follow the steps below:
If you have further questions, please contact our customer service hotline at 400 820 8988 or visit a branch for assistance. Thank you again for your understanding and cooperation! Our bank will continue to provide you with better quality services.
Should you require type II account services, please use the link to schedule a meeting with our professional team. We are dedicated to serving you. Our bank guarantees that we will never ask you for your login credentials (username and password) or any other personal financial information through this link.
Customer Service & Complaint Hotline: 400 820 8988
Customer Service & Complaint Email: [email protected]
Or have someone contact you
Complaint Procedure
