Last updated: Dec 2016
In this policy, “we”, “us”, “our” or “DBS” means DBS Bank (China) Limited., “you”, “your” or “yours” means the persons to whom this policy applies and “DBS Group” means DBS Bank Ltd., its related corporations, affiliates and branches.
The security of your personal data is important to us. DBS has in place safeguards to protect the personal data stored with us. This policy describes how we may collect, use, disclose, process and manage your personal data.
This Policy applies to all who visit our websites or use our online services, and any individual’s personal data which is in our possession or under our control.
“Personal data” is data that can be used to identify a natural person. Some examples of personal data that we may collect are:
(a) personal particulars (e.g. name, contact details, residential address, date of birth, identity card/passport details, and/or education details);
(b) specimen signature(s);
(c) financial details (e.g. income, expenses, and/or credit history);
(d) images and voice recordings of our conversations with you;
(e) employment details (e.g. occupation, directorships and other positions held, employment history, salary and/or benefits);
(f) tax and insurance information;
(g) information about your risk profile, investments, investment objectives, knowledge and experience and/or business interests and assets;
(h) banking information (e.g. account numbers and banking transactions);
(i) personal opinions made known to us (e.g. feedback or responses to surveys).
The purposes for which your personal data may be used will vary depending on the nature of your relationship with us. Broadly, they may comprise any or all of the following purposes:
(a) developing and providing banking facilities, products or services (whether made available by us or through us), including but not limited to:
i. executing investments, banking, commercial or other transactions and clearing or reporting on these transactions;
ii. carrying out research, planning and statistical analysis; or
iii. analytics for the purposes of developing or improving our products, services, security, service quality, and advertising strategies;
(b) assessing and processing applications, instructions or requests from you or our customers;
(c) communicating with you, including providing you with updates on changes to products, services and banking facilities (whether made available by us or through us) including any additions, expansions, suspensions and replacements of or to such products, services and banking facilities and their terms and conditions;
(d) managing our infrastructure and business operations and complying with internal policies and procedures;
(e) responding to queries or feedback;
(f) addressing or investigating any complaints, claims or disputes;
(g) verifying your identity for the purposes of providing banking facilities, products or services;
(h) conducting credit checks, screenings or due diligence checks as may be required under applicable law and/or regulation;
(i) complying with all applicable laws, regulations, rules, orders, instructions and requests from competent authorities, including regulatory, governmental, tax and law enforcement authorities or other authorities;
(j) monitoring products and services provided by or made available through us;
(k) complying with obligations and requirements imposed on us from time to time by any credit bureau or credit reference agencies;
(l) creating and maintaining credit and risk related models;
(m) financial reporting, regulatory reporting, management reporting, risk management (including monitoring credit exposures), audit and record keeping purposes;
(n) enabling any actual or proposed assignee or transferee of DBS’s rights or obligations to evaluate any proposed transaction;
(o) enforcing obligations owed to us; and/or
(p) seeking professional external advice, including but not limited to legal advice.
We may also use personal data for purposes set out in the terms and conditions that govern our relationship with you or our customer.
We may use your personal data to offer you products or services, including special offers, promotions, contests or entitlements that may be of interest to you or for which you may be eligible. Such marketing messages may be sent to you in various modes including but not limited to social media (wechat enterprise account subscription), electronic mail, direct mailers, short message service, telephone calls, facsimile and other mobile messaging services. In doing so, we will comply with all applicable personal data protection and privacy laws and regulations.
In respect of sending telemarketing messages to your telephone number maintained with us via social media, short message service, telephone calls, facsimile and other mobile messaging services, please be assured that we shall only do so if we have your clear consent to do so and we have not received your request that we stop contacting you for marketing purpose. If we have an ongoing relationship with you and you have not indicated to us that you do not wish to receive telemarketing messages sent to your telephone number, we may send you telemarketing messages to that number related to our ongoing relationship via short message service, facsimile and other mobile messaging services.
You may request that we stop contacting you for marketing purposes via the hotlines set out in the section “How to Contact Us” below if you cannot visit our branch in person.
Nothing in this section shall vary or supersede the terms and conditions that govern our relationship with you.
We may from time to time and to the extent permitted by all applicable laws and regulations, disclose your personal data to DBS Group or to third parties, regardless of whether located in Mainland China or elsewhere, in order to carry out the purposes set out above. Please be assured that when we disclose your personal data to such parties, we require them to ensure that any personal data disclosed to them are kept confidential and secure.
For more information about the third parties with whom we share your personal data, you may, where appropriate, wish to refer to the agreement(s) and/or terms and conditions that govern our relationship with you or our customer.
We wish to emphasise that DBS does not sell personal data to any third parties and we shall remain fully compliant of any duty or obligation of confidentiality imposed on us under the applicable agreement(s) and/or terms and conditions (if any) that govern our relationship with you or our customer and/or any applicable laws and regulations.
To the extent permitted by applicable laws and regulations, we may transfer, store, process and/or deal with your personal data outside Mainland China. In doing so, we will comply with any and all requirements imposed on us by such applicable laws and regulations.
A pixel tag, also known as a web beacon, is an invisible tag placed on certain pages of our web site but not on your computer. Pixel tags are usually used in conjunction with cookies and are used to monitor the behaviour of users visiting the web site.
You may set up your web browser to block cookies which will in turn disable the pixel tags from monitoring your web site visit. You may also remove cookies stored from your computer or mobile device. However, if you do block cookies and pixel tags, you may not be able to use certain features and functions of our web sites.
Your personal data is retained as long as the purpose for which it was collected remains and until it is no longer necessary for any other legal, regulatory or business purposes.
You may request access or make corrections to your personal data held by DBS. DBS reserves the right to charge a reasonable fee for processing of any data access request. Such a fee depends on the nature and complexity of your access request.
To contact us on any aspect of this policy or your personal data or to provide any feedback that you may have, please visit any of our branches or get in touch with our customer centre officer in the following ways:
If you are our personal banking customer or a non-customer, you may call our hotline at 4008208988.
If you are our business banking customer, you may call our hotline at 400 821 8881.
We may amend this policy from time to time to ensure that this policy is consistent with any developments to the way DBS uses your personal data or any changes to the laws and regulations applicable to DBS. We will make available the updated policy on our web site.
In the event of any inconsistency between the English and Chinese versions of this policy, the Chinese version shall prevail.
IMPORTANT: By accessing this web site and any of its pages, you are agreeing to the terms set out above. Thank you for choosing DBS.