Contact Us

 

We'd love to hear from you. Whether you want to apply to be an Advisor, have a media enquiry, want to discuss partnerships, deals or give feedback regarding DBS BusinessClass, simply leave us your details, and we'll be in touch.

generic

contact-us-businessclass

Your Details

Choose an Option
We will not share this email with anyone else or send you any unsolicited email.

By providing your business contact information in this form, we may periodically send you electronic direct mailers on updated information and new services relating to DBS. Any e-mail sent by DBS BusinessClass provides you with the option to be removed from the e-mail mailing list.

Services and Complaints for Institutional Clients

Customer Complaint Channel
All branches of our bank have complaint handling officers, dedicated to accept and deal with client complaints

Complaint Handling Process

  • We will contact clients within 5 working days after receiving a complaint and inform the client of the acceptance of the complaint.
  • In principle, we will give a further reply to the client within 15 days after receiving the complaint and inform the client of the investigation result and the solution.
  • If the complaint is particularly complex or if there are other special circumstances, we will extend the response time to a maximum of 60 days upon notification to the client.
  • Complaints that have not been finally resolved by the complaint handling department after investigation, will be reported to the complaint management department of our Head Office. Complaint management department of our Head Office shall coordinate with relevant departments to carry out investigation and provide solutions until the consultation with clients is completed to resolve complaints.

BusinessCare Hotline

400 821 8881

Hotline Service Hours

Mon to Fri 9am to 6pm

E-mail

Businesscarecn@dbs.com

Mailing Address

DBS Businesscare 29/F,China Resources Building 5001 Shennan Dong Road,
Shenzhen, PR China