Direct Debit

Enable customer to initiate cross-bank collections quickly and easily

Direct Debit

Enable customer to initiate cross-bank collections quickly and easily

At a Glance
Reduce the time spent collecting payments in cash or cheque from your customers with DBS Direct Debit.

Receive payments instantly

Get paid immediately when you help your customers to set up Direct Debit Instruction (DDI) online

smart device

Eliminate paperwork

No manual paperwork, receive payments on T+1 day

transaction detail

Simple reconsolidation

View the DDI transaction detail reports via DBS IDEAL

 deliver instructions easily

Deliver instructions easily

Upload instructions via DBS IDEAL or IDEAL Connect in an individual or batch basis and get the outcome within 1 hour

How to Apply

Call us on 400 821 8881 or visit any of our Branches for more details. You may also email us and arrange our Relationship Manager to call you.

How does Direct Debit work?

Your customer (also known as the remitter or payer) signs a Direct Debit Instruction form, or via online confirmation method to allow you to debit from his/her account, the amount specified and on a predetermined date.

You can then initiate the collection by sending us an electronic Direct Debit Instruction (DDI) file via DBS IDEAL (file exchange) or via IDEAL Connect containing the remitter / payer’s account information and the deduction amount. This will be sent out for clearing through Guangzhou UMS.

May I apply for Direct Debit Instruction (DDI) services in foreign currencies?

No. DDI services are only available for collections in CNY.

How do I change my originating account and direct debit details?

We can help you make the changes on your behalf. Simply provide us with the following information:

  • Your originating account number
  • Your originating bank account name
  • DDI reference
Is there a fee for each transaction?

Yes, please refer to our pricing guide.

What is the cut-off time?

The DDI file needs to be uploaded to DBS IDEAL by 3pm on a working day, otherwise the collection will be processed the next working day.