Bank with ease
DBS CN is committed to satisfy customers’ banking needs and a high level of banking security as well. We are pleased to introduce DBS Secure Device to enhance internet and mobile banking security.
The Secure Device, on top of the current SMS OTP, is an additional gateway to enhance internet and mobile banking security.
It is a small, portable electronic device, which generates random Security PIN for one-time use, required to log on and transact on DBS iBanking and DBS mBanking.
It is designed for the tightening of the authentication process. For certain internet and mobile banking transactions that require a higher level of authentication, security clearance is further enhanced with the simultaneous use of SMS OTP and Secure Device.
You can take your ID documents and visit any DBS CN branch for device collection.
What you need
-Use online banking user name and password to directly login to the inquiry mode
|Customer Login Inquiry Mode (Account brief information could be quickly checked)||x||x|
|Customer Login transaction Mode||√||Or||√|
Low Risk Transaction:
-After Login Transaction Mode no additional certification
|FCY Account Opening||x||x|
|Funds Transfer to Own Account||x||x|
|Funds Transfer to Other DBS/Bank Account/Initiate Overseas Remittance <50,000 rmb||x||x|
|Manage Payee/Manage Beneficiary||x||x|
|Transfer Overview/Overseas Transfer Overview||x||x|
|Fixed Deposit Opening||x||x|
|Call Deposit Opening||x||x|
|Change Fixed Deposit Maturity Instruction||x||x|
|Make Call Deposit Request||x||x|
|View Investment Summary||x||x|
|Risk Profile Update/Inquiry||x||x|
|Purchase Structured Investment Products/Inquiry/Cancel Structured Investment Products||x||x|
|Onshore Unit Trust-Subscription, Redeem/Switch, Order Cancellation||x||x|
|Foreign Currency Exchange||x||x|
Medium Risk Transaction:
|Funds Transfer to Other DBS/Bank Account/Initiate Overseas Remittance >=50,000 rmb or <=100,000 rmb||x||√|
High Risk Transaction:
|Funds Transfer to Other DBS/Bank Account/Initiate Overseas Remittance >100,000 rmb*||√||And||√|
|Add Payee/Add Beneficiary||√||√|
|Update Personal Information||√||√|
|Update Mailing Address||√||√|
|Update Card Limit||√||√|
Q1: What should I do if my Secure Device is lost or stolen?
A：Please call our Customer Service Hotline at 400 820 8988 to report and de-activate your lost or stolen Secure Device. Then you can take your ID documents and visit any DBS CN branch to request for a new Secure Device as replacement.
Q2： What should I do if my Secure Device is broken?
A：Please take your ID documents and visit any DBS CN branch to request for a new Secure Device as replacement.
Q3： What shall I do if I have incorrectly input Secure PIN too many times and my iBaning and/or mBanking account transaction gets locked?
A：You can click the button of “Reset your Internet Banking password” in iBanking login page to unlock the account, alternatively, you can take your ID documents and visit any DBS CN branch to unlock DBS iBanking and/or DBS mBanking.
Q4： How do I know if the Secure Device is low on battery?
A：When the sign “BATT” is displayed on the LCD, it means the Secure Device will run out of battery soon. The battery of the Secure Device cannot be replaced by yourself. You can take your ID documents and visit any DBS CN branch for replacement.
Q5: What should I do if I have entered a wrong number into my Security Device during the authorization process?
A：If you have entered a wrong number into your Secure Device, press button to delete your last entry. Press and hold button to clear all your inputs.
Q6：What shall I do if the Secure PIN input on the DBS iBanking or DBS mBanking is not accepted?
Note: During the period, SMS OTP could be used for DBS iBanking or DBS mBanking login and transactions with low risk.
For enquiries, please contact our 24-hour customer service hotline at 4008208988.
Thank you! We appreciate your feedback.