Home Loans
Q&A
How do I request for a loan prepayment?
Can I request for a loan prepayment within half a year from loan disbursement?
Yes.
However, according to the contract, prepayment of the mortgage loan within one year after loan disbursement is subject to a prepayment charge. Please refer to the relevant clause in the mortgage contract for details.
How long after full prepayment can I obtain the mortgage title deed?
Can a third-party handle the loan prepayment on behalf of the borrower?
Yes.
A borrower may entrust a third party to handle prepayment matters, provided that the power of attorney is notarized by the notary office. A borrower who is a foreigner is required to have the power of attorney authenticated by the relevant Chinese embassy.
How do I request for repayment records?
Borrowers who have registered for our online banking service can check historical repayment records under “Loan Account” on the online banking platform.
Request for paper repayment records should be submitted in person at our banking branch. The Bank will mail the paper repayment records to the borrower.
My loan repayment due day is tomorrow. If I transfer funds for the repayment after 4:00 PM via online banking channels, will it constitute an overdue loan payment and result in a penalty charge?
In general, funds transfer after 4:00 PM via online banking channels will be effective the next business day. If the payment is received on the repayment due day, no overdue payment and no penalty interest will be incurred. Borrowers are requested to ensure that their full repayment amount is deposited in the repayment account on or before the repayment due day.
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