A: DBS iBanking allows our customer to access the Enquiry Mode and Transaction Mode:

• To apply for Enquiry Mode access, you can go to www.dbs.com.cn, select “Login”, then “iBanking” and proceed with Online Application by clicking on “Register” button. You need to input your debit card number, card PIN, ID type, ID number and Email Address that were used to open account with DBS to complete the Enquiry Mode registration of iBanking.

• Based on regulatory requirements, for Transaction Mode application, you shall go to any of DBS branches in China to apply and fill in application, register with your mobile phone number to receive OTP (One Time Password) through SMS, collect your registered iB secure device to generate one time security PIN and finish the registration at branch by receiving a notice. Following the notice you will be guided to create your iBanking account step by step. If you have successfully applied for Enquiry Mode before, you can directly access Transaction Mode after you have registered your mobile phone number and got your iB secure device with us.

A: You can apply for DBS iBanking so long as you have one DBS China Debit Card. Otherwise, please visit any of our branches to apply. Our staff will assist you in issuing debit card and registering iBanking.

A: The main available services provided by DBS iBanking are:

A:

A:

A: Yes, details as follows:

• Currently, CNY Funds transfer to other Bank enjoy free service charge.

• Monthly Statement Request

  Mass customer	Treasures customer
  10 CNY per transaction	5 CNY per transaction

A:

1. CNY Domestic fund transfer is real time from 8:00-16:00 during working day but the final transaction final status will only be updated during EOD batch: After Customer submits the fund transfer transaction he/she will see the status as In Progress. Customer will not see its final status whether successful or failed till next working day. If customer tends to inquire whether fund transfer is successful or not, please check based on if destination bank account received the amount.

2. For FCY overseas fund transfer, it is processed manually by back office and no status update. Fund transfer will be proceed during the same day if the instruction is submitted from 9:00-15:00 during working day, otherwise, it will be proceed next working day. Customer will be reached via phone if there is any exception. If customer tends to inquire whether overseas fund transfer is successful or not, please check based on if beneficiary account received the amount.

A:

1. Add Payee:

   For CNY Domestic Fund Transfer, there is no need to Add Payee to transfer within your own DBS accounts. However, you will need to add payee for transfers to other DBS accounts or non-DBS accounts. To add payee successfully, you will need to know and input the correct payee’s bank name, branch name, account name and account number. For other bank account case please input account number or card number based on destination bank, in normal cases for local bank we can input card number. (For some foreign banks in China, might need to input account number, it is recommended to check with related bank before adding payee.)

   For FCY Overseas Fund Transfer, you ought to add beneficiary first. Please ensure input the correct info like: Beneficiary Bank info, Corresponding Bank info, Beneficiary Name, Beneficiary Account Number, Beneficiary Address etc. For Beneficiary Account Number, please input the account number, not the card number.

2. Transfer limits:

   There are 2 types of limits: the Daily Limit and Transaction Limit. Daily Limit is the maximum amount which you are allowed to transfer via iBanking daily, which is set at a maximum of 100,000 CNY; while Transaction Limit is the maximum amount which you are allowed to transfer in a single transaction. 

A: If you cannot find your destination bank from Bank Name dropdown, please try following:

• Please check whether your destination bank is categorized as 农村合作银行( e.g. 江苏泗洪农村合作银行), if yes then please choose “农村合作银行（合集）”, then after selecting the corresponding Province and City, you will probably be able to find the bank from Branch field.

• Please check whether your destination bank is categorized as 村镇银行( e.g. 江苏灌云民丰村镇银行), if yes then please choose “村镇银行（合集）”, then after selecting the corresponding Province and City, you will probably be able to find the bank from Branch field.

• Please check whether your destination bank is categorized as 城市商业银行( e.g. 广州银行), if yes then please choose “城市商业银行（合集）”, then after selecting the corresponding Province and City, you will probably be able to find the bank from Branch field.

• Please check whether your destination bank is categorized as 农村商业银行( e.g. 福建石狮农村商业银行), if yes then please choose “农村商业银行（合集）”, then after selecting the corresponding Province and City, you will probably be able to find the bank from Branch field.

• Please check whether your destination bank is categorized as 城市信用合作社( e.g. 大兴安岭塔河城市信用社), if yes then please choose “城市信用合作社（合集）”, then after selecting the corresponding Province and City, you will probably be able to find the bank from Branch field.

• Please check whether your destination bank is categorized as 农村信用合作社( e.g. 乐山市五通桥区农村信用合作社), if yes then please choose “农村信用合作社（合集）”, then after selecting the corresponding Province and City, you will probably be able to find the bank from Branch field.

If your problem still persists, please contact the destination bank or call 4008208988 to contact our customer service for help.

A: Please be informed that Transaction Limit cannot be greater than Daily Limit. And the maximum Daily Limit allowed in iBanking currently is 300, 000 CNY.

A: If your Fund Transfer request has been processed but not successful, it is usually due to wrong payee information, or an error with the payee’s bank. Please check with payee’s bank for additional information.

A: You can utilize links provided on iBanking login page to re-print iBanking User ID or reset password.

• Reset Password

• Re-print iBanking User ID

A: The usual login failure encountered is due to customers’ account being dormant or there is a temporary error in the system. You can call 4008208988 to contact our customer service for help.

A: This is usually due to customer’s debit card being in an abnormal status (for example, suspended due to debit card loss report), wrong debit card password, or wrong password input for more than 5 times. By the way, if you input National ID card number and if its last character is an alphabetical character, ensure to make it capitalized. You can call 4008208988 to contact our customer service for help.

A: If you have entered the wrong OTP number for 5 times, the system will suspend your iBanking service for security purpose. Once your iBanking service is suspended, you will either utilize “Reset your Internet Banking Password” service by using iB secure device to unlock your account or go to any of our branches to unlock it.

A: If we detect that there is no transactions done after more than 10 minutes in your session, we will prompt you if you would wish to continue with the session. If there is no response to this prompt after 5 minutes, the system will automatically log you out.

A: Our customers’ details and transactions are safely kept by us. The SMS OTP or iB secure device generates a unique number every time it is being triggered. Hence, starting from the point where customers log in, till they start to do non-financial/financial transactions, the SMS OTP or iB Secure PIN will act as a security barrier to protect your access and transactions and prevents your personal details from being stolen.

On top of that, our iBanking website uses a 128-bit Extended Validated Secure Socket Layer (SSL) for encryption. All information that you key in on the site will be protected and kept confidential under SSL. In the event that the data is being stolen, the SSL encryption will prevent your information from being decrypted. Our iBanking website is hosted behind a HTTPS page, which is more secure than the usual HTTP. If you need to verify that the iBanking site you are visiting is legitimate, look out for the small lock icon usually located in the lower right hand corner of your Web browser window.

A:The OTP is the 2nd layer authentication tool used by DBS to authenticate customers. When a customer tries to do a transaction that requires 2nd layer authentication, a unique random OTP will be generated and sent to the customer via the mobile number that the customer registered with us to receive the OTP. The SMS OTP has only got a validity of one-time use within a certain short timeframe. For every new login session, change of personal particulars, transactions via iBanking, you will need to receive and input the SMS OTP or iB Secure PIN or the combination. This is to ensure additional authentication and security.

If you receive a SMS OTP number while you are not logging in your DBS iBanking or doing transaction, please dial 4008208988 and notify our customer service immediately.

A: In normal case 10692392116790, 10691716116790, 10692716116790, 106909208116790, 10690920881111, 10691792881111, and 1069239281111 are being used to send SMS OTP. In addition, there are some following alternate mobile numbers to send SMS in case there is any issue on the primary number: 6598309818、6583883700、6583883730 and 6581891650.

A: Yes, you can, provided you have activated the international auto-roaming service on your mobile number. Any charges incurred while using auto-roaming will be based on your mobile service provider.

A: Yes, you can.

A: If you lost your iB Secure Device or it is broken, please go to any of our banking branches in China to replace a new one and it is free of charge as of now.