Bank with ease

Secure Device

DBS CN is committed to satisfy customers’ banking needs and a high level of banking security as well. We are pleased to introduce DBS Secure Device to enhance internet and mobile banking security.

  • Supreme Security
    Security clearance is further enhanced with the simultaneous use of SMS OTP and Secure Device.
  • Quicker Access
    You may conduct several transactions with lower security via DBS iBanking or DBS mBanking directly upon inputting your Username and Password. The SMS OTP or Secure PIN is no longer required for this.
  • Simpler Login
    We have made logging into DBS mBanking easier. Your DBS iBanking Username and Password will become the same as the ones for DBS iBanking.
  • Portable Device
    Secure Device is easy to carry which can benefit your banking on-the-go.

Product Information

 

The Secure Device, on top of the current SMS OTP, is an additional gateway to enhance internet and mobile banking security.

It is a small, portable electronic device, which generates random Security PIN for one-time use, required to log on and transact on DBS iBanking and DBS mBanking.

It is designed for the tightening of the authentication process. For certain internet and mobile banking transactions that require a higher level of authentication, security clearance is further enhanced with the simultaneous use of SMS OTP and Secure Device.

 

You can take your ID documents and visit any DBS CN branch for device collection.

 

Scenario 1:

Scenario 2:

Scenario 3:

 

Service Type

What you need

 

Login Mode:

-Use online banking user name and password to directly login to the inquiry mode

Customer Login Inquiry Mode (Account brief information could be quickly checked)x x
Customer Login transaction ModeOr

Low Risk Transaction:

-After Login Transaction Mode no additional certification

Transaction Historyx x
FCY Account Openingx x
Funds Transfer to Own Accountx x
Funds Transfer to Other DBS/Bank Account/Initiate Overseas Remittance <50,000 rmbx x
Change Limit-Decreasex x
Manage Payee/Manage Beneficiaryx x
Transfer Overview/Overseas Transfer Overviewx x
Fixed Deposit Openingx x
Call Deposit Openingx x
Change Fixed Deposit Maturity Instructionx x
Make Call Deposit Requestx x
View Investment Summaryx x
Risk Profile Update/Inquiryx x
Purchase Structured Investment Products/Inquiry/Cancel Structured Investment Productsx x
Onshore Unit Trust-Subscription, Redeem/Switch, Order Cancellationx x
Foreign Currency Exchangex x
View eStatementx x

Medium Risk Transaction:

Funds Transfer to Other DBS/Bank Account/Initiate Overseas Remittance >=50,000 rmb or <=100,000 rmbx 

High Risk Transaction:

Funds Transfer to Other DBS/Bank Account/Initiate Overseas Remittance >100,000 rmb*And
Add Payee/Add Beneficiary
Change Limit-Increase
Update Personal Information
Update Mailing Address
Update Card Limit
Manage Alerts

Remarks:

SMS
OTP
Secure
PIN

*After full cut off ,Electronic Banking will increase the daily fund transfer amount, during conversion phase, Electronic Banking daily fund transfer amount was still 100,000 RMB.

 

Q1: What should I do if my Secure Device is lost or stolen?

A:Please call our Customer Service Hotline at 400 820 8988 to report and de-activate your lost or stolen Secure Device. Then you can take your ID documents and visit any DBS CN branch to request for a new Secure Device as replacement.

Q2: What should I do if my Secure Device is broken?

A:Please take your ID documents and visit any DBS CN branch to request for a new Secure Device as replacement.

Q3: What shall I do if I have incorrectly input Secure PIN too many times and my iBaning and/or mBanking account transaction gets locked?

A:You can click the button of “Reset your Internet Banking password” in iBanking login page to unlock the account, alternatively, you can take your ID documents and visit any DBS CN branch to unlock DBS iBanking and/or DBS mBanking.

Q4: How do I know if the Secure Device is low on battery?

A:When the sign “BATT” is displayed on the LCD, it means the Secure Device will run out of battery soon. The battery of the Secure Device cannot be replaced by yourself. You can take your ID documents and visit any DBS CN branch for replacement.

Q5: What should I do if I have entered a wrong number into my Security Device during the authorization process?

A:If you have entered a wrong number into your Secure Device, press button to delete your last entry. Press and hold button to clear all your inputs.

Q6:What shall I do if the Secure PIN input on the DBS iBanking or DBS mBanking is not accepted?

A:

  1. Please ensure the Secure PIN you have input matches the Secure PIN displayed on your Secure Device.
  2. If confirmed match, you can call our customer service hotline at 4008208988 for synchronization.
  3. If the issue could not be fixed via synchronization, you can take ID documents and visit any DBS CN branch for Secure Device replacement.

Note: During the period, SMS OTP could be used for DBS iBanking or DBS mBanking login and transactions with low risk.

For enquiries, please contact our 24-hour customer service hotline at 4008208988.

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